Copyright and Legal Information
1.	Access to the GRAPHIC CONTROLS web site is conditional upon the acceptance of the terms of this notice. If for any reason you do not agree to be bound by the terms of this notice please leave this site immediately.
2.	The copyright in the information on this site is the property of GRAPHIC CONTROLS. All rights are reserved and trademarks acknowledged.
3.	GRAPHIC CONTROLS will not accept liability for any loss or damage caused by reliance on information contained on our pages or any page linked to this site. Any decisions based on information contained in these pages shall be your sole responsibility.
4.	Other than for personal or non-commercial use no part of this site may be copied or adapted without prior consent from GRAPHIC CONTROLS.
5.	GRAPHIC CONTROLS does not accept responsibility for any sites that may be linked to our pages.
6.	The information contained in this web site is provided "AS IS" and may include errors, omissions, inaccuracies or be out of date, GRAPHIC CONTROLS reserves the right to delete, amend or modify this information and makes no warranties of any kind as to its accuracy.
7.	Any visitor that provides information to GRAPHIC CONTROLS via these pages accepts that GRAPHIC CONTROLS have unlimited rights to such information and it will be deemed as non confidential.
8.	This agreement is covered and interpreted under the relevant laws of  England and Wales.

Stock Item Returns:

Product purchased from Graphic Controls Ltd is eligible for return providing the item is current in our catalogue, of existing stock item status, and the integrity of product and packaging have been maintained.

Returns must be within 12 months of invoicing, within 6 months of expiration, and less than 2 months inventory.

A 25% re-stocking fee will be applied to all stock item returns - Made-to-order products are non-returnable.  Freight costs will be paid by customer

Non-conforming Product:

Graphic Controls Ltd will replace all product not meeting specified quality standards.

Non-conforming product must be reported within 90 days of invoicing.

All non-conforming product must be returned to Graphic Controls Ltd, unless otherwise instructed, prior to issue of account credit.

Replacement of product will require application of credit to the original invoice, and the generation of a new invoice document for replacement product shipped.

Shipping Discrepancies:

Incorrect product received as the result of a shipping discrepancy must be returned to Graphic Controls Ltd, unless otherwise instructed, prior to issue of account credit.

Replacement of shipping discrepancies will require application of credit to the original invoice, and the generation of a new invoice document for replacement product shipped.

Return Goods Authorisation:

A CCF (Customer Complaint Form) number must be assigned by Graphic Controls Ltd  prior to any/all product returns; this number may be attained through Customer Service. The CCF number must be written visibly on the outer packing labels of the returned product. Each box/case returned must be identified with  CCF number to ensure proper identification and accurate account credit.

A CCF number is valid for 45 days from date of issue.

Product Returns are Subject to Inspection:

All returned product must be in original packaging and in re-saleable condition, and all product returns are subject to inspection upon receipt, prior to the issue of credit.